Intelligent automation use cases

Banking Intelligent Automation Solutions

The Banking sector is facing an avalanche of data in multiple locations, from on-prem to the cloud, making it difficult to extract insights and deliver truly personalized experiences for customers. The traditional manual efforts to collate & analyze data and derive meaningful insights for business and customer benefits are costly and time-consuming.

With the strategic implementation of Intelligent Automation, AI, and Predictive Analytics, Banks can overcome these data hurdles, automate critical aspects of their operations, and revolutionize decision-making processes.

Streamlining the Customer Journey
Revolutionizing Lending and Beyond
Transforming Payments and Transactions
Enhancing Operational Efficiency in Accounting

Streamlining the Customer Journey

Removing manual touchpoints and enabling straight-through processing
Elevating customer engagement with better journeys and user experience
Business use cases like Customer onboarding, Know Your Customer (KYC), Customer service, etc

In consumer banking, where time is of the essence, intelligent automation modernizes processes, reduces errors & timelines, and ultimately brings banks into the digital age. The benefits extend beyond efficiency, catalyzing innovation in the way Banking entities operate.

Revolutionizing Lending and Beyond

Digitizing & modernizing document handling with Intelligent Data Processing (IDP)
Automating mundane tasks and giving agents & customers a digital sidekick - A virtual assistant
Business use cases like loan processing, default management, data extraction, customer support, etc.

Intelligent Automation plays a pivotal role in shortening lending cycles, providing efficiency gains through digitization and task automation. From loan processing to data extraction, the technology streamlines operations, making Banking entities more agile and responsive to customer needs.

Transforming Payments and Transactions

Automating Payment Processing - Invoice-to-Pay Automation, Fraud Detection in Transactions, etc
Expedite payment processing through automation.
Predictive Cash Flow Management:

By orchestrating a symphony of cutting-edge technologies, Intelligent Automation not only expedites payment transactions but also can safeguard financial transactions from potential threats. The real-time analytics woven into the fabric of Intelligent Automation ensures efficient fund transfers & proactive identification and mitigation of fraudulent activities.

Enhancing Operational Efficiency in Accounting

Streamlining bookkeeping processes through automation.
AI-Powered Financial Reporting:Financial Statement Generation, Audit Support, etc

The synergy of artificial intelligence and automation not only enhances accuracy but also transforms the very essence of data handling.They go beyond mere optimization, becoming architects of error-free, expeditious financial reporting.

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Intelligent Automation Solutions for Insurance Industry

Insurance Intelligent Automation Solutions

The insurance industry is deluged with data from policyholder records, wearables, and external sources, all residing in disparate systems. This fragmented data landscape impedes insurers' ability to gain a holistic customer view, personalize offerings, and accurately assess risk. Traditional, manual methods for claims processing and data analysis are sluggish, costly, and limit effective risk mitigation strategies.

By adopting a strategic Intelligent Automation approach powered by AI and advanced analytics, insurers can transform this data into actionable insights.

Elevating Customer Experience in Insurance
Hyper-personalizing customer service
Augmenting Compliance and Risk Management
Optimizing Wealth Management

Elevating Customer Experience in Insurance

Automating Claims Processing to expedite processing time and enhance customer satisfaction.
Using predictive analytics for informed underwriting decisions.
Business use cases like Claims Assessment, Policy Recommendations, Customer Interaction Automation, etc

Intelligent Automation, driven by Generative AI, reshapes the insurance landscape by expediting claims, refining underwriting with data insights, and elevating customer interactions. This transformative technology ensures swift and personalized services, optimizing operations and fostering stronger insurer-policyholder relationships.

Hyper-personalizing customer service

Analyzing and understanding customer behavior with sentiment analysis and customer analytics
Summarizing complex documents and generating reports on new customers
Hyper-personalized product recommendations & personalized customer service through conversational agents
Business use cases like claims processing, real-time fraud detection & prevention, enterprise-wide data search & access, etc

Integrating Generative AI-powered Intelligent Automation enables insurance companies to offer hyper-personalized services, providing personalized policy recommendations, tailored responses, and experiences that resonate with individual customer preferences. This drives new business and aligns with customer expectations for customized products and services.

Augmenting Compliance and Risk Management

Automating compliance checks & ensuring adherence to regulatory standards.
Leveraging predictive analytics for proactive risk management- risk assessment and mitigation, also fraud detection and prevention.

Intelligent Automation empowers insurance firms to seamlessly adhere to regulatory requirements, proactively manage risks, and fortify fraud prevention strategies. These advanced technologies like AI and predictive engines, not only ensures compliance but also contributes to a secure and resilient operational framework within the insurance sector.

Optimizing Wealth Management

Generating personalized investment recommendations using predictive analytics.
Automating portfolio tracking & management: Investment advisory, portfolio optimization, wealth planning, etc

Intelligent automation, driven by cutting-edge technologies such as Generative AI and Predictive Analytics, empowers insurance companies to deliver bespoke investment strategies. This optimization in wealth management ensures personalized financial solutions for clients, enhancing their overall investment experience.

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Intelligent Automation Solutions for Healthcare Industry

Healthcare Intelligent Automation Solutions

Facing the challenges of vast data volumes, regulatory obligations, and the need for better treatments, healthcare enterprises are seeking transformative solutions. Generative AI-powered Intelligent Automation emerges as a strategic enabler, revolutionizing healthcare operations in pivotal ways. The integration of Intelligent Automation and Generative AI, Analytics, in healthcare promises to accelerate time-to-diagnosis, enhance treatment precision, and shape the future of patient care, offering a seamless and efficient healthcare experience.

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Personalizing Service for Patients:
Simplifying Insurance Claims
Automating Regulatory Compliance
Improving Procurement Efficiency

Personalizing Service for Patients

Accelerating Patient Onboarding with Business Automation
Provider Data Management for Lowering Costs
Generative AI for Customer Questions

Business automation accelerates patient onboarding, and generative AI assists in responding to customer questions about claims, insurance coverage, and plan details. Archetype-based models address nuanced, customer-specific needs.

Simplifying Insurance Claims

Generative AI for Categorizing Claims and Billing
Automating the claims process
Improving Accuracy, Efficiency, and Speed

Generative AI-Powered Intelligent Automation streamlines the claims submission process by categorizing claims and billing for medical services, improving accuracy, efficiency, and speed. This results in faster reimbursements and a streamlined experience.

Automating Regulatory Compliance

Processing Large Amounts of Regulatory Documents
Extracting Regulations for Specific Purposes
Mitigating Financial Risk

Generative AI-powered intelligent automation supports regulatory compliance by processing documents, extracting regulations, and mitigating financial risk associated with non-compliance. It transforms the legal support ecosystem by reducing the need for third-party legal and compliance support.

Improving Procurement Efficiency

Generating Purchase Orders and Invoices
Analyzing Patterns in Past Negotiations
Advisory Bots

Generative AI-powered intelligent automation improves procurement efficiency by generating drafts, aiding negotiators, and analyzing patterns in past negotiations. Smarter contract management and proactive monitoring further optimize performance.

Unlocking Healthcare Procurement Potential:

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Intelligent Automation Solutions for Pharma Industry

Pharma Intelligent Automation Solutions

The pharmaceutical industry grapples with a relentless pursuit of drug discovery, navigating a complex maze of clinical trials, stringent regulations, and ever-increasing development costs. Intelligent Automation powered by AI is emerging as a game-changer. By harnessing vast datasets to identify potential drug targets, automating repetitive tasks, and streamlining clinical trials, AI can significantly accelerate research and development. This translates to faster delivery of life-saving treatments at a lower cost, paving the way for a healthier future for all.

Accelerating Clinical Trials
Adhering to Regulatory Compliances
Streamlining Health Authority Queries (HAQs)

Accelerating Clinical Trials

Automating Data Management, Real-time Data Review, and Cleaning
identifying ideal patient populations, predicting treatment responses, and optimizing trial parameters.
Create regulatory documentation and audit filings
Intelligent Query Generation

Traditional and generative AI & automation capabilities combine to automate data management in clinical trials. Auto-generation of case report forms, real-time data review, and intelligent query generation streamline the clinical trial process, focusing attention on critical data gaps.

Adhering to Regulatory Compliances

Automating tasks like data collection and analysis for regulatory submissions, ensuring accuracy and streamlining the approval process.
Uncovering Insights with Generative AI Interface
Improving Decisioning with Intelligent Semantic Search

Generative AI enhances enterprise digital and data capabilities by providing an intuitive interface for uncovering insights from enterprise datasets. It extends asset utility by consuming unstructured data and making predictive recommendations, ultimately improving decision-making with intelligent search.

Streamlining Health Authority Queries (HAQs)

Predicting Potential HAQ Patterns
Crafting Rapid Sponsor Responses
Informing Regulatory and R&D Strategy

Generative AI-enabled intelligence engines predict potential HAQ patterns, craft rapid sponsor responses, and provide deeper intelligence for regulatory and R&D strategies. Predictive analytics reduce HAQs, inform regulatory strategy, and enhance risk management.

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Intelligent Automation Solutions for Manufacturing Industry

Manufacturing Intelligent Automation Solutions

In an era marked by heightened competition, shrinking profit margins, and escalating Environmental, Social, and Governance (ESG) obligations, manufacturers are embracing transformative technologies to enhance product quality, accelerate production, and reduce waste. Intelligent automation, advanced data analytics, and generative AI emerge as catalysts, enabling manufacturers to mitigate risks, streamline supply chains, and democratize industrial data for enhanced decision-making across the entire manufacturing spectrum.

Automating Production Line Management
Sourcing and Purchasing Efficiency
Streamlining Supply Chain Processes and Logistics
Automating Shop Floor Operations
Optimizing Supply Chain
Predictive Quality Control
Sustainable Data Management

Automating Production Line Management

Data-Driven Insights from Advanced Analytics
Intelligent Automation for Production Efficiency
Reducing Operational Costs

Leveraging intelligent automation, manufacturers manage and control production processes based on data-driven insights from advanced analytics, improving production efficiency and reducing operational costs.

Sourcing and Purchasing Efficiency

Cost Efficiency, Time Savings, and Accuracy
Automation in Invoice Processing and Exception Management
Vendor Onboarding and Performance Monitoring

Intelligent automation enhances sourcing performance by improving cost efficiency, time savings, accuracy, compliance, and employee productivity. Business use cases include automated invoice processing, raw material pricing updates, and vendor onboarding.

Streamlining Supply Chain Processes and Logistics

Intelligent Automation for Material Flow
Reducing Lead Times and Minimizing Stock-Outs
Business Use Cases for Logistics Optimization

Streamlining supply chain processes and logistics, intelligent automation ensures efficient material flow, minimizes stock-outs and improves overall supply chain performance. Business use cases encompass bill of lading creation, transit shipment monitoring, and critical parts inventory management.

Automating Shop Floor Operations

Real-time Reporting for Operational Visibility
Preventive/Predictive Maintenance and Decision Support
Enhancing Efficiency Across Production Assets

Automation on the shop floor improves efficiency through real-time reporting, preventive maintenance, quality control, and incident management. This ensures optimal performance across production assets, reducing downtime and enhancing overall operational efficiency.

Optimizing Supply Chain

Demand Forecasting and Logistics Optimization
Identifying Potential Disruptions with Generative AI
Enhancing Supply Chain Resilience

Advanced analytics forecast demand and optimize logistics, while generative AI identifies potential disruptions, suggesting alternative suppliers and enhancing supply chain resilience. This comprehensive approach streamlines the flow of materials, reduces lead times, and minimizes stock-outs.

Predictive Quality Control

Real-time Quality Issue Prediction
Preventative Measures to Avoid Defects
Utilizing Advanced Data Analytics and Generative AI

Employing advanced data analytics and generative AI, manufacturers analyze sensor data and production parameters to predict potential quality issues in real time. This predictive quality control enables proactive measures, preventing defects and ensuring high-quality production.

Sustainable Data Management

Ingesting and Consolidating Sustainability Data
Automated Compliance Monitoring and Reporting
Benchmarking and Competitive Analysis

Ingesting and pooling data for timely reporting, manufacturers utilize intelligent automation to meet regulatory sustainability requirements effectively. Business use cases include data collection for energy consumption, emissions, waste, and benchmarking against sustainability goals.

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Intelligent Automation Solutions for Retail Industry

Retail Intelligent Automation Solutions

In the dynamic world of retail, the consumer preferences are continually evolving. The need for customization, personalized experiences, and efficient operations has never been more crucial. Generative AI-powered Intelligent Automation is emerging as a transformative force that enhances retail experiences and optimizes operations. From personalized shopping journeys to streamlined back-office operations, retail enterprises are leveraging generative AI, predictive analytics, & automation across various facets for sustained success.

Enhancing Customer Care
Optimizing Back-Office Processes
Smarter Forecasting and Inventory Planning
Data-Driven Marketing and Campaigns
Efficient Order Processing and Inventory Management

Enhancing Customer Care

Rapid Resolution and Insights in Customer Care
Improved Interaction Style of Chatbots
Elevating E-commerce Consumer Interactions

The growth of e-commerce emphasizes effective consumer interactions. By combining generative AI, data analytics, and automation capabilities, retailers enhance chatbot capabilities for rapid issue resolution and insights. Generative AI-powered chatbots mimic human interaction styles, providing a seamless and personalized customer experience.

Optimizing Back-Office Processes

Speeding up and Simplifying Customer Engagement
Establishing a Single Source of Truth Across the Value Chain
Reducing Turnover with Automated Task Elimination

Generative AI-powered intelligent automation streamlines back-office processes, ensuring smoother and trouble-free customer engagement. It establishes a single source of truth across the value chain, reducing turnover by automating tedious tasks that often drive associates away.

Smarter Forecasting and Inventory Planning

Generating More Accurate Forecasts
AI-Powered Robots for Smarter Approaches
Empowering Workforce with Low-Code Automation

Generative AI-powered Intelligent automation can optimize everything from store layouts to forecasts. It enables smarter forecasting, empowering the workforce with low-code automation development and improving accuracy in demand and inventory planning.

Data-Driven Marketing and Campaigns

Collecting and Consolidating Consumer and Market Data
Precision Targeting and Synchronization of Campaigns
Consistency Across Channels and Touchpoints

Generative AI-powered Intelligent automation can collect and consolidate consumer and market data, driving more effective marketing strategies. It enables precision targeting, synchronizes campaigns for greater impact, and ensures consistency across every channel and touchpoint.

Efficient Order Processing and Inventory Management

Automated Alerts for Order Status
Faster Order and Returns Processing
Optimizing Scheduling and Inventory for Cost Control

Generative AI-powered intelligent automation informs customers of order status with automated alerts, expedites order and return processing, and optimizes scheduling and inventory for cost control. This ensures efficient operations and a seamless customer experience.

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Intelligent Automation Solutions for Government

Government Intelligent Automation Solutions

In the realm of Government and Public Services, agencies face the dual challenge of meeting citizen needs while optimizing returns on limited budgets. The integration of Generative AI-powered intelligent automation in government operations has the potential to revolutionize interactions with citizens, enhance workforce efficiency, and streamline administrative tasks. The transformative technologies AI, Advanced analytics, Automation, holds the key to maximizing the value of public funds by introducing efficiency, personalization, and data-driven decision-making into public services.

Personalizing Citizen Services With Virtual Assistants
Democratizing Insights with Generative AI Interface
Streamlining Procurement Processes
Technology Modernization and Data Accessibility
Improving Contact Center Efficiency
Processing & Summarizing Official Documents
Streamlining Benefits Processing

Personalizing Citizen Services With Virtual Assistants

Generative AI-Enabled Virtual Assistants
Customized Communication and Identification of Citizen Needs
Maximizing Value of Public Funds through Efficiency

Generative AI empowers virtual assistants to deliver personalized responses, improving citizen interactions and customizing communication. These virtual assistants serve as a bridge between citizens and government information, providing empathetic, natural language interfaces for inquiries and transactions, thereby maximizing the value of public funds.

Democratizing Insights with Generative AI Interface

Natural Language Interface for Non-Technical Users
Accessing and Understanding Data Easily
Reducing Burden on Technical Teams

Generative AI provides a natural language interface, allowing non-technical users to access and understand & access data. This democratization of insights reduces the burden on technical teams, ensuring a broader stakeholder engagement in data analysis, interpretation, and visualization.

Streamlining Procurement Processes

Analyzing Vendor Offerings for Organizational Needs
Automated Drafting of RFPs and SoWs
Extracting Relevant Clauses for Contract Assessment

Generative AI-powered intelligent automation plays a pivotal role in procurement processes by analyzing vendor offerings, generating requests for proposals (RFPs), and automating the drafting of Statements of Work (SoWs). Its advanced Natural Language Processing (NLP) capabilities facilitate the extraction of relevant clauses and requirements from existing contracts, supporting the creation of new contracts or assessing risks in existing ones.

Technology Modernization and Data Accessibility

Emulating Human Keystrokes for Data Migration
Generative AI-powered intelligent automation for Modernization Without System Replacement
Swift and Error-Free Data Transfer

Digital assistants powered by Generative AI emulate human keystrokes for seamless data migration from old to new systems, promoting technology modernization without system replacement. This facilitates swift, secure, and error-free data transfer, enhancing overall operational efficiency.

Improving Contact Center Efficiency

Empowering Contact Center Agents with More Time
Bringing Data from Multiple Systems into a Single Interface
Automated Data Insertion and Form Generation

Automation of system-to-system interactions with Generative AI-powered intelligent automation allows contact center agents to focus more on human interactions. It brings data from multiple systems into a single interface, inserts updated data during and after calls, and generates pre-populated, context-specific forms effortlessly.

Processing & Summarizing Official Documents

Auto-generating Transcripts
Summarizing Bills and Hearings
Efficient Document Review

Generative AI-powered intelligent automation plays a crucial role in streamlining legislative administration by addressing the time-consuming nature of transcription and summarization tasks. By automating these processes, legislative offices can optimize their workflows, improve efficiency, and empower staff to engage in more impactful and strategic activities.

Streamlining Benefits Processing

Fast, Fair, and Accurate Processing with virtual assistants
Verifying Identity and Confirming Benefit Payments
Efficient Handling of Large Volumes of Data

Government agencies responsible for benefits distribution leverage virtual assistants to ensure fast, fair, and accurate processing. Virtual assistants verify identity, confirm benefit payments, flag incorrect transactions, extract data from various documents, and digitize backlogged paper, all contributing to streamlined and efficient operations.

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The Next Frontier in Intelligent Automation

Gen-AI Powered Intelligent Automation Catalog - By Industries